Lawless CDJR
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Testimonials

GOOGLE
B L
Full Star Full Star Full Star Empty Star Empty Star
1-18-2020

Made an appointment online for service and when I showed up they didn't have it. He was polite and said my car would get taken care of anyway. I called at the end of the day and was told they'd need more time to get to it. It took until the end of the next day when I got my diagnosis. Then got quoted what seems like a high price of $560 to repair a broken antenna on my remote start system. Seems excessive when the part is listed at $50.

GOOGLE
Barbara St.Louis
Full Star Full Star Full Star Full Star Empty Star
1-17-2020
GOOGLE
Diana CF
Full Star Full Star Full Star Full Star Full Star
1-14-2020
GOOGLE
Thomas Bryan
Full Star Full Star Full Star Full Star Full Star
1-13-2020
DEALERRATER
tracyamalone
Full Star Full Star Full Star Full Star Empty Star
1-13-2020
New vehicle purchase

Tofik was not interested in working with me when I first arrived with my family. He had minimal knowledge of the Jeep, couldn’t answer questions on types/models of Jeep nor was he forthcoming with information. He challenged my husband on questions such as hard top vs soft top, and made no effort to get my contact information as we were leaving. Condescending and dismissive Ray in finance was amazing! Helpful in the process and took the time to explain the details. I would recommend him to anyone. The woman as the customer service desk when I came in to drop off my trade in title (which I was instructed to do by Tofik and didn’t need to do until I picked up my car) was kind and informative. Disappointed that the dealership did not fill the gas tank nor had an inspection sticker placed. Either of these would be a great customer services addition, especially if I am paying 52k for a new vehicle.

DEALERRATER
jodisnor
Full Star Full Star Full Star Full Star Full Star
1-13-2020
Customer service is tops, as always. Communication and...

Customer service is tops, as always. Communication and professionalism at service counter is fantastic. I’ve mostly dealt with Steve, but the others are also great. Wouldn’t even chance going to a different dealer.

DEALERRATER
jmbmech
Full Star Full Star Full Star Full Star Full Star
1-12-2020
excellent service from Chris

this is the second time that we dealt with Chris B. he knew what we wanted and went over and above to make sure we were happy. Lawless CDJR are real lucky to have such a young man who is mature way ahead of his age. he is a real company asset.

GOOGLE
susan carabbio
Full Star Full Star Full Star Full Star Full Star
1-11-2020

I purchased a Jeep 10 years ago from Lawless in Woburn. The car was great, and I quickly became a Jeep fan. It was probably one of the best cars I ever owned. After 152,000 miles it was time to trade in the car and get another Jeep. I went back to Lawless and the service was excellent. The sales person was helpful and knowledgable. I purchased a 2016 Jeep, with low mileage, that fit within my budget. The car and the experience was very good. I would highly recommend this dealership.

DEALERRATER
erik416
Full Star Full Star Full Star Full Star Full Star
1-10-2020
Treated very good

The Staff in the Service Center., are Decent guys, they treat me with Respect every time I Bring my Ram & Chally in ,they are nice, Friendly , fair !

GOOGLE
Johanna Nowak
Full Star Full Star Full Star Full Star Full Star
1-10-2020

I worked directly with Nico and Moe on getting my nee Jeep Grand Cherokee. They were so helpful on getting me the best deal and made the process easy and fast. Definitely recommend not only this dealership, but these two to work with in the future if you’re looking to lease or buy.

GOOGLE
Ryan Burke
Full Star Full Star Full Star Full Star Full Star
1-9-2020
GOOGLE
Anthony Bonaccorsi
Full Star Full Star Full Star Full Star Full Star
1-8-2020
GOOGLE
Jim Gilliland
Full Star Full Star Full Star Full Star Full Star
1-7-2020

I had a great experience with Lawless. Their customer service was great. Tofik had sold me the car and he was understanding and helpful and communication was great. I would recommend Lawless!

DEALERRATER
courtconnors
Full Star Full Star Full Star Full Star Full Star
1-4-2020
Recent Jeep purchase

I recently bought a Jeep from Lawless. Nico in sales helped me to decide whether to buy or lease and showed me each option that was available to me. I am very happy with the Jeep I decided on.

GOOGLE
Will McGonagle
Full Star Full Star Full Star Full Star Full Star
1-3-2020

Great truck,great deal,great salesman! Go Lawless !

GOOGLE
Geoff Davis
Full Star Full Star Full Star Full Star Full Star
1-3-2020
GOOGLE
Peter Bagley
Full Star Full Star Full Star Empty Star Empty Star
1-2-2020

The communication between sales- business and customer was poor. It took 2 weeks to complete the transaction and the quality of information was poor and inconsistent.

DEALERRATER
Vgerry
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Quick and convenient

It was great to be able to schedule service online. When I arrived they quickly checked me in and asked if I needed it back by a certain time. They called after a couple of hours and everything was completed as promised. I’ll be back for all of my wrangler service.

DEALERRATER
cdiffer
Full Star Full Star Full Star Full Star Full Star
12-30-2019
Great Experience

Liked working with Joe. He made the experience seamless and did not use pressure tactics to purchase a new car. The price of the car was fairly typical compared to other dealerships but I like working with the team from Lawless.

GOOGLE
Melissa McDonald
Full Star Full Star Full Star Empty Star Empty Star
12-28-2019
GOOGLE
Greg Barrow
Full Star Full Star Full Star Full Star Empty Star
12-26-2019

Great place to buy a used car. Josh is the man !

CARGURUS
GuruKXVHS
Full Star Full Star Full Star Full Star Full Star
12-24-2019

Everyone was really professional and friendly

GOOGLE
Cheryl Mallett
Full Star Full Star Full Star Full Star Full Star
12-23-2019

Went into Lawless one week and looked at Jeeps, test drove and went over options and the difference between them and the cost of the different options right away. My daughter and I were both looking for new cars. Went back a couple weeks later to purchase the jeeps. There was NO pressure, NO repeated phone calls to get us in there again. Our sales representative we great and very knowledgeable and very easy going, and he was candid about what we would be getting (with the jeeps) . Lawless, was great!!

DEALERRATER
raycip
Full Star Full Star Full Star Full Star Full Star
12-23-2019
Very professional and quick

I always have received courteous, friendly and professional service each time I have visited the service center at Lawless Chrysler Dodge Jeep Ram. I will continue to service my vehicle there.

GOOGLE
Krista Sorabella
Full Star Full Star Full Star Full Star Full Star
12-22-2019
GOOGLE
Adrianna Maxwell
Full Star Full Star Full Star Full Star Full Star
12-22-2019
DEALERRATER
alcialellajr
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Great people in the service dept.

I have been treated WONDERFULLY since we bought our 2011 Chrysler Town and Country.I would recommend Lawless for sales and service to family,friends,strangers.

GOOGLE
deeanna mallett
Full Star Full Star Full Star Full Star Full Star
12-18-2019
DEALERRATER
tvozikis
Full Star Full Star Full Star Full Star Empty Star
12-17-2019
Maximize the customers time

Called to make appointment to replace tire sensor. Explained needed new sensor due to fault code. Get there and they tell me Im correct but have to order part and make another appointment. Why couldn’t they tell me when I made appointment they don’t have this $20 part in stock instead of having to waste my time another day to do a 30 minute repair. Come on Chrysler Let’s be efficient and effective for the customer. We’re spending upwards of $40K on vehicles these days so why not try to accommodate them anyways possible.

DEALERRATER
Austin
Full Star Full Star Full Star Empty Star Empty Star
12-16-2019
Service center is terrible

Sales department was great but service department is very poor. They never answer the phone and had my car for days without being able to get in contact with them and no phone call. After 4 days of having my car nothing was done. I ended up picking up my car unfinished because I was fed up. I won’t go to the service department unless I absolutely need to

DEALERRATER
rgd817
Full Star Full Star Full Star Full Star Full Star
12-11-2019
Awesome

Lawless made it easy too come back a second time.Amani Wilson was easy to get along with Made sure all my questions were answered ..Amanni pleasure to deal with..

DEALERRATER
lmo3863
Full Star Full Star Full Star Full Star Full Star
12-10-2019
Great experience.

They are attentive to our needs. They did not try and sell us on anything we did not want. i would recommend them to friends.

DEALERRATER
paul.zecher
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Easy one stop shopiing

Tofik helped clarify leasing misconceptions and we were finally able to come to an agreement. He was extremely pleasant to work with. Picked up the car within 24 hours of closing the deal.

DEALERRATER
anon_customer
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Service was excellent

I was very pleased with the service that I received at Lawless. I brought my Jeep in for an oil change, and everyone on the staff was excellent, from the service advisor to the technicians. The work was completed quickly, and to my satisfaction.

DEALERRATER
dagostinol
Full Star Full Star Full Star Full Star Full Star
12-8-2019
Very professional and knowledgeable staff—great experience.

I leased another vehicle from Lawless because I’ve had good experiences each and every time I’ve visited the dealership. I believe this is the 6th vehicle I’ve purchased here and I’ve been very satisfied with the service I’ve received.

GOOGLE
Christina T
Full Star Full Star Full Star Full Star Full Star
12-6-2019

Great customer service. Josh helped me along the process of purchasing my 2019 challenger gt and he made it as streamlined and easy for me to understand as possible.

DEALERRATER
mustang94
Full Star Full Star Full Star Full Star Full Star
12-4-2019
Easy to work with

This is the fourth vehicle I have purchased from Lawless. They are easy to work with and there is truest no bull. Michael Colby was extremely busy, but made us feel we had his full attention.

DEALERRATER
chris25
Full Star Full Star Full Star Full Star Full Star
12-3-2019
Awesome car buying experience

Just got a brand new jeep grand Cherokee from Mike Colby I highly recommend him for anyone car shopping. Totally stress free experience and I was in and out the door in 90 minutes.

GOOGLE
Donald Marshall
Full Star Full Star Full Star Full Star Full Star
12-3-2019
GOOGLE
Mark Stuart
Full Star Full Star Full Star Full Star Full Star
12-2-2019

Used the Express Lane service. In and out quickly. Reasonable prices. Didn't try to sell me any more than the service I requested.

DEALERRATER
vze49q7x
Full Star Full Star Full Star Full Star Full Star
12-2-2019
Repair work other issues picked up by tech while in shop

Brought jeep in for burning smell out of rear drivers side . Bad caliper . Repaired recommend brakes be done which I was going to request also . Tech also notice a rear seal leak which was taken care of while there .

DEALERRATER
nda277
Full Star Full Star Full Star Full Star Full Star
11-30-2019
Great, Tofik was awesome!

I had the best experience at Lawless. The sales person Tofik, was on point from the moment we walked in the door. He was full of knowledge and was willing to get us the best deal possible.i would HIGHLY recommend visiting Lawless and asking for TOFIK!